Your agreement with TC Shiney Cleaning Services
Welcome to TC Shiney Cleaning Services. This page outlines our terms of service and cleaning service agreement, ensuring a clear and transparent partnership. By engaging with our website or booking our services, you agree to these terms, forming a binding contract designed to protect both you, our valued client, and our dedicated team. We believe in clear communication for a sparkling clean experience.
Key agreement points
Understanding our terms is simple. Here's a breakdown of the most important aspects concerning booking, payments, and your responsibilities to ensure smooth and efficient cleaning services from TC Shiney Cleaning Services.
Booking & cancellations
All bookings are subject to availability and confirmation. Reschedule or cancel at least [[e.g., 24, 48]] hours in advance to avoid fees of [[e.g., 50% of the service cost]]. No-shows may incur a full service charge. Book via phone: +447723288315, WhatsApp: +44 7366012700, or email: tcshineycleaning@gmail.com.
Pricing & payment
Prices are based on information provided; adjustments may occur for discrepancies. Payments are due [[e.g., immediately upon completion of the service, within 7 days of the invoice date, upfront]]. Late payments may incur interest at [[e.g., 2%]] per month. Deposits may be required for certain services.
Client responsibilities
Provide accurate information, ensure safe access, secure valuables, contain pets, tidy up for efficiency, and ensure utilities are functional. This helps our team provide the best possible service.
Our commitment to clarity and quality
At TC Shiney Cleaning Services, we're dedicated to providing exceptional cleaning services while maintaining clear and straightforward terms. We're here to ensure your complete satisfaction and foster a relationship built on trust and mutual understanding. Thank you for choosing us for your home and office cleaning needs in Durham and surrounding areas.
Our responsibilities & service guarantee
TC Shiney Cleaning Services commits to professional, high-quality cleaning with trained, vetted staff and appropriate tools. We hold comprehensive public liability insurance. If you're not satisfied, notify us at tcshineycleaning@gmail.com within [[e.g., 24 hours]] for a re-clean. Our guarantee excludes issues due to client failure or additional work outside the agreed scope.
Liability, damages & exclusions
We investigate accidental damage caused by our team, repairing or compensating up to our insurance policy's value. Report damage within [[e.g., 24 hours]] with photo evidence. We are not responsible for damage from pre-existing conditions, unsecured fragile items, client-supplied faulty equipment, specific client instructions leading to damage, loss outside our insurance, or issues reported late.
Specific service details & privacy
Each booking will confirm client name(s), service address, date/time, type of service, detailed scope of work (e.g., "Kitchen: wipe counters, clean sink, clean microwave interior/exterior, sweep and mop floor. Bathrooms: clean toilets, sinks, showers, wipe mirrors. Living Room: vacuum, dust surfaces."), exclusions (e.g., "Does not include oven interior cleaning or window exterior."), total cost, payment terms, access method, and who provides supplies. All client information is kept confidential. Regular services can be terminated with at least [[e.g., 7 days, 30 days]] written notice. Our Privacy Policy details how we handle your data.